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Frequently asked questions

Which mobile devices are compatible with Dyson CleanTrace™ technology? 

Currently, Dyson CleanTrace™ technology is only compatible with mobile devices which enable Light Detection and Ranging (LiDAR). This includes: iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Pro, iPhone 15 Pro Max.

Will the software keep record of any of my private data? 

We’re committed to ensuring that your personal information is protected and never misused. While Dyson CleanTrace™ technology  ‘sees’ the room, it will not record or send any images. Read our Privacy Policy to find out more.

Which vacuum model(s) are compatible with Dyson CleanTrace™ technology? 

Dyson CleanTrace™ technology exclusively recognises the shape and sound of the Dyson Gen5detect™ cordless vacuum, with both its Fluffy Optic™ cleaner head and Digital Motorbar™ cleaner head.

Can I record my cleaning sessions?

Yes. To record your session on your iPhone, simply swipe downwards from the top right-hand corner of your screen. This will open your phone’s control centre, where a grey record button should appear among other icons. Tap the button to start recording and tap again to finish. The video will automatically save to your camera roll.