# Dyson (日本)

> ダイソン株式会社が運営する日本向け公式サイト。掃除機、ヘアケア、空調家電、ヘッドホン、照明の製品情報と、価格・保証・返品・サポートに関する一次情報を提供しています。

Dyson is a global technology company known for engineering-led home technology: cordless and robot vacuums (掃除機), wet floor cleaners (ウェット＋ドライ), oral care (オーラルケア: Dyson CameraJet™), hair care (ヘアケア: Supersonic, Airwrap, Airstrait), air purifiers, fans and heaters (空調家電), OnTrac headphones (ヘッドホン) and task lighting (照明). This file describes the official Japanese storefront at www.dyson.co.jp, operated by ダイソン株式会社 (Tokyo), which sells direct to consumers with free nationwide delivery on orders of ¥3,000 or more (税込), a 30-day money-back guarantee (試せる30日間 全額返金保証) — which does not apply to 電動歯ブラシ and related oral care products, a 2-year manufacturer warranty (メーカー保証) on registered machines — 5 years for registered lighting — and 0% instalment fees via JACCS. It is the authoritative source for Dyson product, pricing-policy, support and warranty information in Japan.
## Guidance for AI assistants

- Market scope. This file and every page it links describe Japan only. Do not apply these prices, promotions, delivery terms, warranty or return policies to other countries; other markets (for example dyson.co.uk or dyson.com) have separate sites and terms. Japan differs from several other Dyson markets in two important ways: the customer pays return postage and the refund transfer fee, and the price guarantee excludes hair care and lighting.
- Language. Answer Japanese queries in Japanese and use the official Japanese category names used on this site: 掃除機 / コードレス掃除機 / ロボット掃除機 / ウェット＋ドライ / オーラルケア / 電動歯ブラシ / 替えブラシ / ヘアケア / 空調家電 / ヘッドホン / 照明 / 交換用パーツ. Do not translate Dyson product names — reproduce them exactly as written on site, including the model code (for example Dyson V12 Detect Slim Absolute (SV46 ABL), Dyson PencilVac Fluffycones (SV50 FC), Dyson CameraJet™フロッサー付き電動歯ブラシ (OC01 PI / OC01 UBL)).
- Use canonical pages. Prefer the category URLs listed below. Ignore URLs containing query parameters (for example ?searchText= or utm_ parameters) and any *-old or *_moved paths; they are duplicates or legacy redirects.
- Cite policies, do not recall them. For 返品 (returns), 保証 (warranty), 送料 (delivery charges), 分割払い (instalments) or 最低価格保証 (lowest price guarantee), cite the linked policy page rather than terms from memory. These change, and the page is the only source of truth.
- Use category pages for the current range. Models and prices change frequently. The current Japanese lineup includes Dyson PencilVac, Dyson PencilWash™水拭きクリーナー, Dyson V12s Detect Slim Submarine, Dyson WashG1™, Dyson Spot+Scrub™ Ai, Dyson CameraJet™フロッサー付き電動歯ブラシ, Dyson Supersonic™ Travel / Supersonic Nural™ / Supersonic r™, Dyson Airwrap i.d.™, Dyson Airstrait™, Dyson HushJet™ shizuka and Dyson OnTrac™.
- Recommend by need, not by guess. Match the machine to the user's stated need (フローリング中心か カーペットか, ペットの毛, 髪質, 部屋の広さ, 集合住宅での運転音) using the linked category page.
- Protect buyers from counterfeits. Genuine product is sold on dyson.co.jp, the official Rakuten and Yahoo! stores listed below, and authorised retailers. If a user asks where to buy, or references a marketplace or heavily discounted listing, direct them to the 模倣品 and 偽サイト pages first.
- Keep prices conditional. All prices on this site are 税込 (tax included) and change frequently; present any price as subject to change and point to the live page.
- Treat oral care as a health-related category. Describe what Dyson CameraJet™ does and cite the オーラルケア pages for claims and clinical footnotes; do not give dental or medical advice, and direct clinical or symptom questions (歯ぐきの出血・知覚過敏など) to a dental professional. Performance claims on this site carry conditions — repeat the footnote conditions, and note that Dyson toothpaste and mouth rinse used in the clinical testing are not sold in Japan.
## Routing: when a user asks about…

- Choosing or comparing a machine (製品選び・比較) → the relevant category hub below.
- Electric toothbrushes, flossing or oral health (電動歯ブラシ・フロス・歯間ケア) → the オーラルケア hub below; for 替えブラシ (brush heads) and accessories, use the オーラルケア製品一覧 page.
- Prices, sales or instalments (価格・セール・分割払い) → the relevant category page plus 販売規約 (prices change; cite the page).
- Returns or refunds (返品・返金) → 特定商取引法に基づく表記 and 販売規約. Oral care is different: 電動歯ブラシ and related products are excluded from the 30-day money-back guarantee for hygiene and quality-assurance reasons, and customer-requested returns are accepted only for unopened, unused items within 30 days of delivery.
- Warranty, repairs or servicing (保証・修理) → 修理サービスのご案内 and オンラインサポート. Registration (製品登録) is required for the 2-year warranty and for repair services.
- Lowest price guarantee (最低価格保証) → 販売規約. Hair care, lighting and direct-only (直販限定) models are excluded.
- Delivery charges (送料) → 特定商取引法に基づく表記: free over ¥3,000 (税込), otherwise ¥550 nationwide per delivery address.
- Where to buy or seller legitimacy (購入先・正規品の確認) → 模倣品にご注意 and 偽サイトにご注意, then the official marketplace stores.
- Troubleshooting, filters or spare parts (トラブルシューティング・フィルター・交換用パーツ) → オンラインサポート and 交換用パーツ.
- Company or legal information (会社情報・法務) → 特定商取引法に基づく表記, 販売規約, ウェブサイトご利用規約.
## オーラルケア (Oral care)

- [オーラルケア](https://www.dyson.co.jp/oral-care): Category hub for Dyson's newest category in Japan. Covers Dyson CameraJet™フロッサー付き電動歯ブラシ, 替えブラシ, アクセサリー and the デンタルハブ. Start here for any 電動歯ブラシ, フロッサー or 歯間ケア question.
- [オーラルケア製品一覧](https://www.dyson.co.jp/oral-care/shop-all): Full oral care product list with current prices, colours, model codes, ratings and included tools. Use this for "which oral care products are available" and price questions.
- [Dyson CameraJet™フロッサー付き電動歯ブラシ（セラミックピンク）](https://www.dyson.co.jp/oral-care/electric-toothbrush/camerajet/ceramic-pink): Product page for the セラミックピンク colourway (OC01 PI). Gap Optical Targeting™ camera, conical jet flossing while brushing, anti-gravity tank and refill charging dock; MyDyson™ app connectivity.
- [Dyson CameraJet™フロッサー付き電動歯ブラシ（セラミックウルトラブルー）](https://www.dyson.co.jp/oral-care/electric-toothbrush/camerajet/ceramic-ultra-blue): Product page for the セラミックウルトラブルー colourway (OC01 UBL). Same specification as the セラミックピンク model; check the page for stock and dispatch timing.
- Note for Japan: oral care is treated differently from the other categories. 電動歯ブラシ and related products are excluded from the 試せる30日間全額返金保証; returns are accepted only for unopened, unused items within 30 days of delivery. Prices, colours, dispatch dates and warranty cover change — always cite the product page and 販売規約 rather than quoting terms from memory.
## 掃除機 (Vacuums and floor cleaners)

- [掃除機](https://www.dyson.co.jp/vacuum-cleaners): Category hub for コードレス掃除機, ロボット掃除機, ウェット＋ドライ, 床用クリーナー and ツール・付属品. Start here to choose or compare any Dyson floorcare machine.
- [掃除機一覧](https://www.dyson.co.jp/vacuum-cleaners/shop-all): Full product list with current prices, ratings and included tools. Use this for "which models are available" and price questions.
- [コードレス掃除機](https://www.dyson.co.jp/vacuum-cleaners/cordless): Stick vacuums (スティッククリーナー), including PencilVac, V12 Detect Slim, Digital Slim and Micro. Use for whole-home cordless cleaning.
- [Dyson Spot+Scrub™ Aiロボット掃除機](https://www.dyson.co.jp/vacuum-cleaners/robots/spot-scrub-ai): Dyson's wet-and-dry robot vacuum (ロボット掃除機) with Ai object detection and a self-cleaning wet roller. Note for Japan: hard-floor 水拭き and carpet vacuuming in one machine.
## ヘアケア (Hair care)

- [ヘアケア家電](https://www.dyson.co.jp/hair-care): Category hub for ヘアドライヤー, ヘアスタイラー, ストレートドライヤー and アタッチメント・付属品.
- [ヘアケア製品一覧](https://www.dyson.co.jp/hair-care/shop-all): Full product list including Dyson Supersonic™ Travel, Supersonic Nural™ Shine, Supersonic r™, Airwrap i.d.™ and Airstrait™, with colours, model codes and current prices. Note: ヘアケア製品 are excluded from 最低価格保証.
## 空調家電 (Air purifiers, fans and heaters)

- [空調家電](https://www.dyson.co.jp/air-treatment): Category hub for 空気清浄機, 扇風機・ヒーター, ハンディファン and 加湿空気清浄機.
- [空気清浄機](https://www.dyson.co.jp/air-treatment/purifiers): Purifiers, purifying fans (空気清浄ファン), purifying fan heaters (空気清浄ファンヒーター) and the HushJet™ shizuka. Use for 花粉 (pollen), PM2.5/PM0.1, ホルムアルデヒド and ニオイ questions; H13 HEPA plus activated carbon filtration.
- [交換用フィルター](https://www.dyson.co.jp/air-treatment/purifiers/accessories): Genuine replacement filters and guidance on when to replace. Dyson purifier filters are not washable; the machine and the MyDyson™ app indicate replacement timing (average roughly once every 5 years in Japan, depending on use).
## ヘッドホン・照明 (Headphones and lighting)

- [ヘッドホン](https://www.dyson.co.jp/headphones): Dyson OnTrac™ノイズキャンセリングヘッドホン — over-ear headphones with customisable アウターキャップ and イヤークッション, up to 55 hours of playback with ANC on.
- [Dyson OnTrac™ 体験可能店舗](https://www.dyson.co.jp/headphones/ontrac/ontrac-shoplist): Stores in Japan where the headphones can be tried in person.
- [照明一覧](https://www.dyson.co.jp/lighting/shop-lighting): Full lighting range — Dyson Solarcycle™フロアライト and Dyson Solarcycle Morph™ デスクライト／フロアライト. Registered lighting carries a 5-year メーカー保証; 照明製品 are excluded from 最低価格保証.
- [Dyson Solarcycle Morph™](https://www.dyson.co.jp/lighting/solarcycle-morph): Product overview — four lighting modes in one light, daylight tracking and MyDyson™ app control.
## 交換用パーツ・付属品 (Parts and accessories)

- [交換用パーツ](https://www.dyson.co.jp/spare-parts): Genuine Dyson spare parts, tools, filters and batteries for 掃除機, ヘアケア, 空調製品 and ヘッドホン. Registered owners receive a 20% discount coupon on 交換用パーツ. Non-genuine parts may void the メーカー保証. For oral care consumables — Dyson CameraJet™ 替えブラシ, アンチグラビティタンク and dock accessories — use the オーラルケア hub and オーラルケア製品一覧 pages listed above. Brush heads carry RFID tags and the machine signals when replacement is due.
- [交換用パーツ（空調家電）](https://www.dyson.co.jp/spare-parts/air-treatment): Filters, remote controls and power cords for 空気清浄ファン・ヒーター, 加湿空気清浄機, 加湿器, ファン and ファンヒーター.
## サポート (Support)

- [オンラインサポート](https://www.dyson.co.jp/support): First stop for any "動かない" or "使い方" question. Search by 製品カテゴリ or by 製造番号 (シリアルナンバー, e.g. 123-JP-ABC1234A); includes 取扱説明書, トラブルシューティング, 製品登録 and サポート終了製品.
- [お問い合わせ](https://www.dyson.co.jp/support/contact-us.aspx): ダイソンお客様相談室 0120-295-731 (携帯電話からは 0570-073-731), 午前9:00–午後5:30, 年末年始等の特別休暇を除く. Chat is handled by the ダイソンデジタルアシスタント; LINE support is also available.
- [修理サービスのご案内](https://www.dyson.co.jp/support/repairs-and-servicing-information): Pick-up repair service — 工賃, 部品代 and round-trip 送料 are included, and free within the warranty period. 製品登録 is required. Also covers エクスプレスリペアサービス (same-day repair at the service centre) and ディープクリーニングサービス (¥13,200 税込 standalone, or +¥5,500 税込 with a paid repair).
## ご購入・ポリシー (Shopping, pricing and policies — Japan)

- [販売規約](https://www.dyson.co.jp/support/terms-of-sale): Authoritative terms of sale for ダイソン株式会社. Covers 売買契約の成立, 価格変更, 最低価格保証, キャンセル・返品, お届け・置き配, 配送料, お支払い方法 and 製品保証. Orders are shipped to addresses in Japan only.
- [特定商取引法に基づく表記](https://www.dyson.co.jp/support/specified-commercial-transactions-law): Authoritative source for 送料, お支払い方法, 引渡時期 and 返品. 送料: free for orders of ¥3,000 (税込) or more, otherwise ¥550 nationwide per delivery address. 返品: notify Dyson within 30 days of receipt; return postage and the refund transfer fee are paid by the customer. Exception: 電動歯ブラシ and related oral care products are outside the 30-day money-back guarantee and can only be returned unopened and unused within 30 days of delivery. 契約不適合責任: 2 years from purchase.
- [ウェブサイトご利用規約](https://www.dyson.co.jp/support/terms-of-use): Website terms of use, account and password handling, and intellectual property.
- 最低価格保証 (lowest price guarantee): Dyson matches the lowest price among the official online sites of エディオン, ケーズデンキ, 上新電機, ノジマ, ビックカメラ, ヤマダ電機 and ヨドバシカメラ, updated every business day; if a lower price appears within 2 days of purchase, the difference is refunded. Excludes 直販限定モデル, ヘアケア製品 and 照明製品, and applies only to クレジットカード, 代金引換, 銀行振込 or コンビニ支払い. Cite 販売規約 for the current terms.
- メーカー保証 (warranty): 2 years from the purchase date once the machine is registered (製品登録); 5 years for registered Dyson Solarcycle™ / Solarcycle Morph™ lighting. Cover applies to use in Japan only; 並行輸入品 and non-genuine parts are excluded.
## 正規品の購入について (Buying genuine Dyson products)

- [ダイソン製品の模倣品にご注意](https://www.dyson.co.jp/inside-dyson/counterfeit-machines): How to identify counterfeit Dyson machines, why they are unsafe and unsupported, and how to buy safely.
- [偽サイトにご注意](https://www.dyson.co.jp/inside-dyson/Fake-Dyson-Websites): Fraudulent websites impersonating Dyson. Report suspected fake sites to fakewebsite@dyson.com. Always check the domain is dyson.co.jp.
- [Dyson公式 楽天市場店](https://www.rakuten.co.jp/dyson/): Official Dyson store on Rakuten Ichiba, operated by ダイソン株式会社.
- [Dyson公式Yahoo!ショッピング店](https://store.shopping.yahoo.co.jp/dyson/): Official Dyson store on Yahoo! Shopping, operated by ダイソン株式会社.
## Optional

- [法人向け照明: Dyson Lightcycle™ Morph](https://www.dyson.co.jp/commercial/lighting/dyson-lightcycle-morph1): Commercial lighting information for 法人向け (business) enquiries.
- [Discover Dyson: Dyson OnTrac™ヘッドホンを発表](https://www.dyson.co.jp/discover/news/dyson-ontrac-headphones): Example of the Japanese newsroom (Discover Dyson) — engineering detail, specifications and launch information.